Shipping policy

Shipping & Processing Policy

At Sli-Q, we are committed to processing and delivering your order as efficiently and smoothly as possible. Please review our shipping policy below to understand our timelines and procedures.

Processing & Shipping Times

  • All orders are processed within 24–48 hours (excluding weekends and public holidays).

  • Estimated delivery time is 5–12 business days, depending on your location and courier services.

Delays & Unforeseen Circumstances

While we strive to meet our estimated delivery timeframes, delays may occasionally occur due to factors beyond our control, including:

  • High order volumes

  • Shipping carrier delays

  • Customs clearance (for international orders)

  • Unforeseen events such as weather disruptions or strikes

Sli-Q is not responsible for shipping delays caused by external factors. If your order takes longer than expected, we kindly ask that you allow additional time for delivery.

Lost or Missing Packages

Once an order has been shipped, Sli-Q is not responsible for lost or stolen packages. If your package is missing, please contact the shipping carrier directly for further assistance.

Shipping Enquiries

For any shipping-related questions or concerns, please reach out to our support team, and we will be happy to assist you.

Thank you for your patience and continued support of Sli-Q.